Under the leadership of Chief Minister Bhagwant Mann, the Punjab government has achieved a historic milestone by making the state's administrative structure completely digital and citizen-friendly by 2025. Punjab has today emerged as a state in the country where "government is run not from offices, but from people's homes."
This wave of administrative reforms has not only ensured transparency and accountability in government functioning but has also uprooted the decades-old culture of "recommendations and delays." Discussing this transformative change, Cabinet Minister Aman Arora said that due to the state government's visionary policies, the common citizen of Punjab is now able to avail government services from the comfort of their homes.
The "Bhagwant Mann Sarkar Tuhade Dwar" scheme has proven to be a strong pillar of this digital revolution, providing over 1.85 lakh citizens with 437 different services at their doorsteps. This scheme not only saves time but has also emerged as a major support for the elderly and rural residents.
The greatest example of administrative efficiency has been seen in the Revenue Department, where over 12.46 lakh applications have been processed online by Patwaris. This incorporation of technology has simplified land and property-related tasks, which were once a hotbed of corruption and delays.
The entire process is now paperless, and QR-coded digital certificates have added a new dimension to security and authenticity. This eliminates the need for citizens to visit offices or resort to middlemen.
The key to this government's success is real-time monitoring through the "Digital Dashboard." Thanks to this state-of-the-art system, pendency (pending cases) across all departmental services has now dropped to a mere 0.33%, the lowest level in the state's administrative history.
Minister Aman Arora clarified that Chief Minister Bhagwant Mann has clearly directed that public work must be completed within timeframes without any hindrance. Today, Punjab has proven that by combining technology and strong political will, a transparent and corruption-free governance system can be established, directly dedicated to the welfare of the common man.