As part of the ongoing Special Intensive Revision (SIR) of the Electoral Roll, a team from the Election Commission of India (ECI) visited the District Contact Centre (1950), the IT Help Desk for Booth Level Officers (BLOs) at the Office of the Chief Electoral Officer, U.T. Chandigarh and the SIR Help Desk for Electors at the Office of the Sub-Divisional Magistrate (East), Chandigarh to review the voter facilitation and technical support mechanisms established for the smooth implementation of SIR.
During the visit to the District Contact Centre (1950), the team reviewed the functioning of the 24×7 Voter Helpline and assessed the arrangements for addressing voter queries, guiding electors on the submission of Enumeration Forms (EFs), facilitating the “Book a Call Request with BLO” service and ensuring prompt grievance redressal.
The team also reviewed the functioning of the IT Help Desk for BLOs, where technical assistance is being provided for digitization and uploading of Enumeration Forms, resolution of technical issues and effective use of the ECINET platform. Officials briefed the team on the workflow, support mechanisms and measures adopted to ensure timely completion of SIR-related activities.
The ECI team further visited the SIR Help Desk for Electors established at the Office of the Sub-Divisional Magistrate (East), Chandigarh. The team interacted with officials and reviewed the assistance being provided to electors regarding the filling and submission of Enumeration Forms, document verification and other SIR-related queries.
The ECI team appreciated the dedicated efforts of the election machinery in strengthening voter facilitation and providing robust technical support to both electors and BLOs. The team emphasized the importance of maintaining efficient, responsive and citizen-centric services to ensure the successful conduct of the Special Intensive Revision.
The Election Department, U.T. Chandigarh, remains committed to implementing the Special Intensive Revision in a transparent, inclusive and efficient manner in accordance with the guidelines of the Election Commission of India.