Punjab Additional Chief Secretary cum Financial Commissioner Revenue (FCR) Anurag Verma on Monday, made a surprise visit to the Ludhiana East Tehsil complex, in Transport Nagar, here, to inspect the delivery of services to the people. He visited the sub-registrar's office and checked the on-going registry processes besides functioning of CCTV cameras.
Verma stated that Bhagwant Singh Mann-led Punjab government is commited to provide doorstep services to the public in effective and transparent manner. In his checking, he evaluated the situation in tehsil complex at the grassroots level. Furthermore, Verma inspected the registry records and instructed officials to ensure that mobile numbers of buyers and sellers must be mentioned on the registry documents.
He also quizzed about the government fees taken by the employees of the sub-registrar. He urged the officials to ensure cleanliness in the washrooms of the complex. The Additional Chief Secretary also spoke to applicants who had scheduled appointments, gathering details about their experiences at the registrar’s office and asking for suggestions on improvements.
“This inspection is not meant for fault-finding among officers; rather, its goal is to streamline operations in government offices,” Verma explained. He emphasized that all officers must perform their duties honestly and diligently to ensure that citizens do not experience any inconvenience during their visits to government offices.
On the occasion, the Additional Chief Secretary also handed over land registration documents to the applicant at the spot. Prominent amongst those present on the occasion included Deputy Commissioner Jitendra Jorwal.