Complaint box will be placed in every Panchayat in Jammu & Kashmir to enable citizens to register their complaints and grievances with the Government.These directions were issued by the Lieutenant Governor, Shri G C Murmu while chairing the first meeting of the Administrative Council.Shri K.K. Sharma, Advisor to the Lieutenant Governor, Shri Farooq Khan, Advisor to the Lieutenant Governor, Shri B.V.R Subrahmanyam, Chief Secretary and Shri Bipul Pathak, Principal Secretary to Lieutenant Governor attended the meeting.The Administrative Council reviewed the functioning of public grievances mechanism in Jammu & Kashmir.Principal Secretary to Government, Planning, Development & Monitoring and Grievances Department, Shri Rohit Kansal made a detailed presentation explaining the process of registering and handling the grievances and complaints.The Council was informed that grievances are received through different means including by post and also can be brought to the Lieutenant Governor’s Grievance Cell by the complainant personally. In addition, public outreach darbars are conducted twice a week by Advisors to the Lieutenant Governor where people have an opportunity to walk in and present their complaints / grievances.
Deputy Commissioners also hold weekly public meetings, often at Tehsil and Block levels, where they are accompanied by a number of district officers to facilitate speedy and on spot resolution of the grievances.While reviewing the functioning of the Grievance Cell, the Lieutenant Governor directed that the disposal of grievances and in particular the time taken for disposal should be rigorously monitored. He also directed that the Awaz-e-Awaam portal of Jammu & Kashmir Public Grievance Cell should include a mechanism for registering and monitoring grievances received during public outreach meetings by the Advisors. Lieutenant Governor directed that a Dashboard be prepared on the portal in order to monitor the disposal of grievances on a real time basis. The Lieutenant Governor also directed that grievances received in Public Durbars should also be entered in the Awaz-e-Awam system.The Administrative Council noted that the Grievance Cell has already received 82613 grievances from different sources, out of which 43420 have been escalated on the e-portal. It was also noted that after the integration of CPGRAMS with Awaz-e-Awaam, the grievances received on CPGRAMS from across the Country will automatically get directed to Awaz-e-Awaam and in this way resolution of such grievances will also be expedited.