After successful implementation of toll free - 1905 helpline, Punjab Deputy Chief Minister Sukhbir Singh Badal today launched 1905 web portal and mobile application for citizens of state to register their grievances online besides tracking complaint status and giving feedback. Deputy CM also launched the service of welcome SMS by the Government of Punjab to the out circle mobile subscribers entering into Punjab in association with Department of Telecommunications.
Launching 1905 web portal and mobile application at his official residence, Deputy Chief Minister informed that 1905 mobile application and web portal "1905.Punjab.gov.in" would provide single platform to the people to lodge their grievances regarding different departments of state Government. He said that 1905 web portal has a special corner for senior citizens to lodge their grievances for better and effective monitoring of their grievances. It is worth mentioning here that two Deputy CM helpine services are already working in the state including 1905 toll free number and email service with email address "[email protected]"
Describing additional features of one of its kind ‘1905 web portal and mobile application’, Mr. Badal said that the manual system has been replaced by complete automation of processing of grievances. He said that now every complainant would receive a SMS or email after the registration of grievance and system would provide provision for future tracking of complaint’s status. He said that timely updates would also be provided to each applicant through SMS or email
Deputy CM said that the web portal has provision of citizen feedback for all departmental helplines, Information about helplines of departments and web links of the concerned department’s grievance portal. He said that "mobile app 1905" contains all features of the 1905 web portal. “From receipt of grievances from citizens, receipt of reports from departments to final disposal of the grievance, all processes are system enabled”, he added.
Deputy Chief Minister also informed that structured formats for registering grievances have been provided in portal and app for 10 departments and key areas in each department would be identified soon. He said that every department has a nodal officer in 1905 helpline system and the meeting of these officers would be held every month. “Our aim is to have focussed receipt and timely redressal of grievances and it would help us in understanding the areas of government departments from where grievances are originating. It would also lead to consequential governance reforms in those areas”, he added.
Meanwhile, Deputy Chief Minister Mr. Sukhbir Singh Badal also launched SMS service through which Out Circle Mobile Subscribers entering into State of Punjab would receive a welcome SMS by Punjab government saying “ The Govt of Punjab welcomes you to Punjab and wishes a pleasant stay. In case of any help, Please dial Deputy CM’s toll free number 1905.” Telecom Service Providers (TSPs) including Airtel, Tata, Aircel, BSNL, idea, Vodafone, Reliance, Reliance Jio, Videocon, Quadrant Televenture, HFCL, SSTL, MTS and Connect Televenture, operating in Punjab, will provide this service under its Corporate Social Responsibility.
Prominent among others present on the occasion included Chief Parliamentary Secretary Mr. N.K. Sharma, Chief Secretary Mr. Sarvesh Kaushal, Principal Secretary to CM Mr SK Sandhu, Principal Secretary to Deputy CM PS Aujla Special Principal Secretary to CM Gagandeep Singh Brar, Media Advisor to Deputy CM Mr Jangveer Singh, Special Principal Secretaries to Deputy CM Mr. Ajay Mahajan and Mr. Rahul Tewari, Addl. Secretary Grievances and Nodal Officer/ Deputy CM Grievances Cell Ms. Rupanjali Karthik, OSD to Deputy CM Mr. Charanjit Singh Brar. Besides this, Joint CCA department of telecommunication, Miss Shilpi Sinha, Jt. CCA Dr. Mandeep Singh, Navjeet Sangwan from Aircel, Amit Chauhan from Tata tel, Deepak Sinha from Reliance, Miss Shreya from Airtel, Dipin Bedhra from Vodafone and Manoj Madan from Idea were also present in the occasion.