Haryana Chief Minister, Sh. Nayab Singh Saini on Monday directed officers to ensure that no laxity is shown in the redressal of public grievances, reiterating that providing timely relief to citizens remains a key priority of the State Government. He said every complaint must be examined with due seriousness and resolved within the stipulated timeframe.
The Chief Minister further said that officers should maintain regular interaction with the public and adopt a responsive and accountable approach towards resolving citizens’ concerns. Such an approach, he said, would not only spare people the inconvenience of making repeated visits to government offices but would also make the administrative system more efficient, transparent and citizen-centric.
Sh. Nayab Singh Saini gave these directions while presiding over a meeting of the District Public Relations and Grievances Committee in Gurugram on Monday. Haryana Industries and Commerce Minister, Rao Narbir Singh, Pataudi MLA, Smt. Bimla Chaudhary, Sohna MLA, Sh. Tejpal Tanwar and Gurugram MLA, Sh. Mukesh Sharma were also present during the meeting.
A total of 16 grievances were placed before the Committee. Of these, 13 cases were resolved on the spot, while directions were issued to keep three matters pending for further examination. The Chief Minister directed the concerned departments to submit detailed status reports on the pending cases in the next meeting.
All Departments Must Coordinate on Road Infrastructure Improvement
During the meeting, the Chief Minister undertook a detailed review of complaints relating to Gurugram’s road network and civic infrastructure. He sought department-wise information from officers of HSIIDC, the Public Works Department (PWD), Municipal Corporation Gurugram and GMDA regarding the condition of roads in different parts of the city.
He said that officers should not limit themselves to addressing only those issues that are formally reported. Instead, they should conduct regular field inspections and proactively identify stretches requiring repair, strengthening or reconstruction.
He directed that all road improvement works be completed in a time-bound manner, keeping public convenience as the foremost consideration. The Chief Minister further directed the officers to closely monitor complaints received through the State Government’s ‘Mhari Sadak’ mobile application and ensure their prompt resolution.
He emphasized that all concerned departments must work in close coordination so that road-related issues are addressed swiftly and citizens are provided with safer and better commuting facilities.
Strict Action Ordered in Fraudulent Property Transfer Case
During the meeting, a woman resident of Laxman Vihar shared her grievance before the Chief Minister, alleging that a financier had fraudulently got her house registered in his name by misusing her trust during a financial transaction. The complainant informed that she was willing to repay the outstanding amount, yet the financier continued to retain possession of the property.
Taking serious note of the matter, the Chief Minister directed the concerned authorities to conduct an immediate investigation. He also ordered an inquiry into the role of the then Tehsildar who was associated with the registration process and directed that appropriate action be taken in accordance with the rules if any irregularity is found.
Further, he directed the police to initiate action against the financier and ensure that justice is delivered to the complainant at the earliest, including restoration of her rightful possession of the property.
Comprehensive Report Sought on Sector-4 Civic Problems
A resident of Sector-4 raised issues relating to waterlogging, drinking water supply, sewerage and other civic amenities in the locality. Treating the matter with seriousness, the Chief Minister directed officers to undertake a comprehensive survey of all major issues affecting Sector-4 and prepare a detailed report outlining both the problems and the proposed solutions.
Transparency and Accountability Essential in Grievance Redressal
The Chief Minister underscored that transparency and accountability are indispensable for an effective grievance redressal mechanism. He directed the Eminent Persons associated with the CM Window to personally contact complainants before closing any grievance and verify whether they are satisfied with the action taken.
He said a complaint should be treated as finally resolved only after obtaining the complainant’s concurrence and satisfaction. Such a process, he added, would ensure genuine relief to citizens and further strengthen public confidence in the grievance redressal system.
Gurugram Mayor, Smt. Raj Rani Malhotra, Manesar Mayor, Dr. Inderjeet Kaur, Chief Executive Officer GMDA, Sh. P. C. Meena, OSD to Chief Minister and Additional Director (Admn.), Information, Public Relations and Languages Department, Sh. Vivek Kalia, along with other senior officers and officials remained present on the occasion.