Haryana Social Justice, Empowerment, SCs & BCs Welfare and Antyodaya (SEWA) Minister, Sh. Krishan Kumar Bedi, said that timely resolution of public grievances is among the government’s top priorities. He directed officers to deal with citizens’ complaints with seriousness, sensitivity and accountability so that people do not face unnecessary inconvenience.
The Minister gave these directions while chairing a meeting of the District Public Relations and Grievances Committee held in Fatehabad on Saturday. A total of 12 cases related to different departments were heard during the meeting.
The Minister also reviewed the progress reports of the cases from the concerned officers and instructed them to ensure the early disposal of pending matters. During the meeting, Sh. Krishan Kumar Bedi clearly said that complainants who register grievances before the committee must remain present during the hearing.
He said the complainant should personally inform the committee whether he or she is satisfied with the departmental action taken. This would help ensure fair and transparent disposal of cases, he said.
Ensure uninterrupted drinking water supply during summer- Minister
While hearing one of the cases, the Minister directed officers of the Public Health Engineering Department to ensure uninterrupted drinking water supply across the district in view of the rising summer temperatures and to prevent water shortages in any village or area.
In another complaint raised by residents of village Pili Mandori regarding drinking water issues, the Minister directed the officers to ensure regular and adequate supply of clean drinking water in the village. He further directed that a TDS test of the water quality be conducted and the report submitted to the DC office by Monday.
Meanwhile, the departmental officers informed the meeting that a project worth Rs 6.72 crore had already been approved to strengthen the drinking water system in the village and that work would begin soon after completion of the tender process.
Detailed report sought in illegal construction matter
Taking cognisance of a complaint regarding road construction in violation of rules in an illegal colony in the Ratia area, the Minister directed the DMC to inspect the site and submit a detailed report in the next meeting. He said all construction work must strictly adhere to the prescribed rules and any irregularity should invite action against the responsible persons as per regulations.
Directions issued for impartial inquiry into complaints
While hearing a complaint submitted by Babita, a resident of village Gajuwala, the Minister directed the police department to conduct a fair and thorough inquiry into the complaints made by both parties. He said strict legal action should be ensured against whoever is found guilty so that public faith in law and order remains intact.
Strict action against unrecognised schools
During the hearing of a complaint filed by Rakesh Kumar, a resident of village Ban Mandori, the Minister directed the Education Department to ensure that no unrecognised school is allowed to operate in the district. The DEEO informed the meeting that action had already been taken against the concerned school and it had been shut down.
However, after the complainant expressed dissatisfaction, the Minister directed the department to conduct a fresh inquiry and submit a factual report. He further said that if the school is found closed and the complaint proves baseless, action could also be initiated against the complainant as per rules.
Make water and energy conservation a habit
Appealing to citizens to conserve water and energy, Sh. Krishan Kumar Bedi said that saving water and electricity is the need of the hour. He urged every citizen to use these resources judiciously so that natural resources can be preserved for future generations.
Tohana MLA, Sh. Paramvir Singh, Ratia MLA, Sh. Jarnail Singh, Deputy Commissioner, Dr. Vivek Bharti, SP Nikita Khattar, along with officers of various departments and non-official members of the District Public Relations and Grievances Committee, also remained present on this occasion.