The Haryana Cabinet, which met under the chairmanship of Chief Minister Sh. Nayab Singh Saini here today, approved the rules for grant of aggregator licences under the Haryana Motor Vehicles Rules, 1993, in line with guidelines issued by the Ministry of Road Transport and Highways and directions of the Commission for Air Quality Management (CAQM).
The decision has been taken to promote clean mobility, curb vehicular pollution and improve air quality in NCR districts of the state. Under the amended rules, all new vehicles inducted in the fleet of aggregators, delivery service providers and e-commerce entities in NCR areas from January 1, 2026 onwards will mandatorily be CNG, Electric Vehicles (EV), Battery Operated Vehicles (BOV) or based on any other cleaner fuel.
Further, only CNG or Electric 3-wheeler auto-rickshaws will be allowed to be additionally inducted into existing fleets in NCR areas. The Cabinet also approved substitution of Rule 86A of the Haryana Motor Vehicles Rules, 1993 to establish a comprehensive regulatory framework for app-based passenger aggregators and delivery service providers operating in the state.
The new provisions include mandatory licensing for aggregators and delivery service providers, onboarding norms for drivers and vehicles, passenger safety measures, grievance redressal mechanisms, induction and refresher training programmes, insurance coverage for drivers and passengers, cyber security compliance for apps and regulation of fares.
As per the approved rules, aggregators and delivery service providers will be required to ensure minimum insurance coverage of Rs. 5 lakh for passengers, health insurance of at least Rs. 5 lakh for drivers and term insurance of minimum Rs. 10 lakh for onboarded drivers. The rules also mandate installation of Vehicle Location Tracking Devices, panic buttons, first-aid kits and fire extinguishers in applicable vehicles.
Aggregators will also be required to establish 24x7 control rooms and call centres for passenger assistance and grievance redressal. To strengthen transparency and accountability, the rules provide for digital authentication of vehicle and driver details through the VAHAN and SARATHI portals.
Aggregators and delivery service providers will also be required to maintain detailed digital records of onboarded drivers and vehicles. The Cabinet was informed that the registration and licensing process for aggregators, delivery service providers and e-commerce entities will be carried out through the designated portal, cleanmobility.haryanatransport.gov.in. The new framework also includes provisions regarding driver welfare, fare sharing, safety standards, inclusion of Divyangjan-friendly vehicles and gradual transition towards electric mobility.