Secretary, Transport Department, Avny Lavasa today conducted an extensive inspection of the Assistant Regional Transport Offices in Rajouri and Poonch to review their functioning and assess the quality of transport-related services being provided to the public.
The Secretary reviewed the disposal of online applications, grievance redress mechanisms and overall public service delivery. She emphasized the need for maintaining transparency, accountability and efficiency in functioning of the Transport Department to ensure hassle-free and citizen-friendly services.
The Secretary directed the officers and staff to ensure timely processing of applications and prompt resolution of public grievances. She underscored the importance of leveraging the digital platforms and technology-driven solutions to enhance service delivery and public convenience.
At Chingus, the Secretary also inspected the Automatic Number Plate Recognition (ANPR) System and reviewed its functioning in strengthening enforcement and monitoring mechanisms. Avny Lavasa reviewed the infrastructure and facilities available at both ARTO offices and took stock of the requirements for further strengthening their operational efficiency.
She stressed the importance of adopting a citizen-centric approach and maintaining the highest standards of professionalism in service delivery. The Secretary also held meetings with DC Rajouri, Abhishek Sharma and DC Poonch, Ashok Kumar Sharma, to discuss the transport-related issues and measures for improving transport services and road safety in the respective districts.
During the inspection, she interacted with the officers and staff members and encouraged them to continue working with dedication and commitment towards providing efficient, transparent and responsive services to the public.
ARTO Rajouri, Ashiq Rafiq Malik and ARTO Poonch, Mohd Nawaz, accompanied the Secretary during the inspection. They briefed her about the functioning of their respective offices, ongoing initiatives and measures being undertaken to further improve public service delivery.