Haryana Chief Secretary Sh. Anurag Rastogi today issued directives to all Deputy Commissioners (DCs) to hold review meetings every Friday to review the status of grievances registered during Samadhan Shivirs (Complaint Redressal Camps). These camps, aimed at addressing public grievances, are being organized across the state every Monday and Thursday from 10:00 AM to 12:00 PM.
To ensure accountability, an officer of Administrative Secretary rank will monitor these district-level reviews from the Chief Minister’s Dashboard Hall. The instructions were given during a video conference meeting where the Chief Secretary reviewed the functioning of grievance redressal camps and the ongoing procurement of Rabi crops.
Sh. Rastogi urged the Deputy Commissioners to ensure that complaints received at the Samadhan Shivirs are resolved promptly and to the satisfaction of citizens. "Regular monitoring and swift action are key to improving transparency and responsiveness in handling grievances across Haryana," he emphasized.
The Friday review meetings should also be attended by key district officials, including the Superintendent of Police, Additional Deputy Commissioner, Municipal Commissioner, Sub-Divisional Officer (Civil) (Headquarters), SDO (Civil), Deputy Superintendent of Police, and heads of relevant departments, ensuring a coordinated approach to problem-solving.
The Chief Secretary also instructed the National Informatics Centre (NIC) to develop a portal for DCs to submit monthly reports on their mandatory night halts in villages, a practice aimed at fostering closer engagement with villagers. Dr. Priyanka Soni, Special Secretary, Monitoring and Coordination, said out of over 1 lakh grievances received until yesterday, an impressive 81% have been resolved.
Districts such as Ambala and Rewari lead with a 92% resolution rate, followed closely by Fatehabad, Palwal, and Rohtak, each at 88%. On the procurement front, the Chief Secretary underscored the importance of a hassle-free procurement process for Rabi crops.
"Farmers should face no inconvenience, and any negligence in this regard will not be tolerated," he said, directing officials to strengthen oversight in mandis, provide comprehensive support to farmers and ensure smooth and timely lifting of crops from mandis. Sh. Rastogi also called for efforts to educate farmers on maintaining wheat within permissible moisture limits to ensure quality and smooth procurement.
Additional Chief Secretary, Food, Civil Supplies and Consumer Affairs, Sh. Anand Mohan Sharan, shared that 2,47,000 Metric Tonnes (MT) of wheat has been procured in mandis till yesterday, a significant increase from the 1,86,000 MT recorded during the same period last year. Additionally, 2,95,000 MT of mustard has also been procured.
To facilitate timely payments to farmers, the Finance Department and the Reserve Bank of India have sanctioned a Cash Credit Limit (CCL) of ₹6,653.44 crore for wheat procurement during the Rabi Marketing Season (RMS) 2025–26. Principal Secretary to CM, Sh. Arun Kumar Gupta, and senior officers of various departments were also present on the occasion.