Setting a new benchmark, Punjab has brought down the pendency of services being provided via Sewa Kendras to as low as 0.16%, which is all time lowest in the state so far, said Mr. Aman Arora, Minister of Governance Reforms & Public Grievances, Punjab.
Aman Arora was chairing a regular meeting with all the Deputy Commissioners (DCs) of the state via Video Conference to review the pendency of government services applied at Sewa Kendras.
While commending the efforts of the DCs in ensuring timely delivery of services applied at Sewa Kendras, Mr Aman Arora directed them to analyse the reason of the concerned officials, those have the highest send back cases.
He also warned of strict actions against such officials who are putting unnecessary objections and asking for redundant documents to dispense Government to Citizen (G2C) services. The send back cases pendency of the state currently is at a low of 0.56%.
Reiterating the commitment made by Chief Minister S. Bhagwant Mann led Punjab Government to ensure seamless delivery of services to public in transparent manner, Mr Aman Arora asked the Governance Reforms officials to expedite the digitisation process of all services delivered in offline mode to bring in more transparency in service delivery. He also stressed on the need to simplify the process of service delivery and standardisation and minimisation of documents required to avail G2C services.
Presenting status of G2C service delivery and upcoming initiatives from Sewa Kendras, Principal Secretary Governance Reforms Mr. Tejveer Singh and Director Governance Reforms Mr. Girish Dayalan apprised the Cabinet Minister that the department is in the process of widening the mandate of Sewa Kendras and they also assured that they are working on simplifying the service delivery process, besides bringing the all offline mode services on digital platform.