On the directions of Chief Minister Bhagwant Mann, Water Supply and Sanitation Department has organized first of its kind state-level online Janta Darbar, in which Water Supply and Sanitation Minister Bram Shanker Jimpa has redressed more than two dozen complaints. Jimpa said that Chief Minister Bhagwant Mann has clearly instructed to provide clean potable water to the villages of Punjab and adequate sewage arrangements should be made.The online Janta Darbar was set up at the head office of Water Supply and Sanitation Department at Mohali.
A total of 26 complaints were received from Ropar, Fazilka, Hoshiarpur, Bathinda, Mohali, Patiala, Mansa and Gurdaspur districts. Most of the complaints were related to water supply. The Water Supply and Sanitation Minister Jimpa directed the higher officials present in the Janta Darbar to resolve the complaints timely. Those complaints which can be resolved in a short time, Jimpa directed the officials accordigly.
Regarding the rest of the complaints, the higher officials were asked to visit the spot and submit a report. He said that in next Janta Darbar after 15 days, he will first review today's complaints status and will hear the rest of the complaints later.
Out of the total complaints, 25 complaints were heard online and one complaint was placed before the minister by Gej Kaur from village Fatehgarh Chhanna of Samana block, Patiala. The complainant said that due to continuous leakage in the water pipe, cracks are appearing in the walls of her house. Jimpa directed the concerned officials to inspect the situation and solve the problem immediately.
Jimpa further said that if any village resident of Punjab has any complaint regarding drinking water supply and sewage, he/she can register the complaint online, through toll free number or email. All efforts would be made to solve every complaint. He said that the success of the first Janta Darbar has inspired every officer and employee of the Water Supply and Sanitation Department to work harder.
Water Supply and Sanitation Department Principal Secretary D.K. Tiwari and HoD Mohammad Ishfaq assured the minister that every officer of the department is committed to solve citizen's problems. They said that any resident of state's village, panchayat or other concerned people who want to register their complaint related to the department can register their complaint without any hesitation through the online link, toll free number or email issued by the department.
Tiwari said that if any person faces any problem in filing a online complaint, he/she can contact the nearest office of the Water Supply and Sanitation Department. The concerned office will help the complainant to raise his/her voice before the minister in online Janta Darbar.
It is pertinent to mention that apart from the complaints received in the Janta Darbar, a total of 18,693 complaints have been received by the Water Supply and Sanitation Department since March 1, 2022 to till date, out of which 18,308 complaints have been resolved.