Saturday, 20 April 2024

 

 

LATEST NEWS Punjab Has To Unite Against The Tyranny Of BJP : Amarinder Singh Raja Warring JKNC hold workers meeting at Samba Chief Secretary T.V.S.N Prasad directs prompt crop damage survey and speedy lifting of grain stocks from Mandis Gurjit Singh Aujla started the election campaign by paying obeisance at Gurudwara Baba Chhajjoji Government is wasting wheat for personal gain Atal Dulloo throws open 2-day multi-speciality medical camp at SDH Jagti School of Liberal & Creative Arts at LPU lifted Championship trophy of 12th Cultural Fest ‘One India-2024’ Health Minister Punjab inaugurates Aryans Pharmacy Conference Department of Applied Sciences, CGC Landran organises workshop Lokayukta presents Annual Report to Governor Shiv Pratap Shukla 118 year old Dharamveer of Palwal district is the oldest voter in the state Take proper permission for vehicles in road shows- DEO Sakshi Sawhney, CP and MC Commissioner Ludhiana DC Sakshi Sawhney, CP and MC Commissioner felicitate toppers of class 10 CM Bhagwant Mann in Fatehgarh Sahib: Regardless how long and dark the night is, the sun of truth always shines, in 2022 the people chose the light of truth Despite Heavy Rainfall and Storm, Bhagwant Mann Remains Committed to Address Gathering in Sri Fatehgarh Sahib Gurjit Singh Aujla arrived to congratulate the Muslim brotherhood on Jumma Namaz Fortis Healthcare Launches 80-bedded Multi-Speciality Tertiary Care Hospital at Nagarbhavi, Bangalore Understanding Fatty Liver Disease: Causes, Complications, and Lifestyle Changes Harnessing the Power of Karting for Productivity and Mental Health Boost to BJP as representatives of 40 sports organisations extend support to Sanjay Tandon BJP reminds Congress candidate Manish Tiwari of the historical facts of June 12, 1975

 

Of over 18L grievances, 15,68,097 redressed in 2022 : Centre

Dr Jitendra Singh, Dr. Jitendra Singh, Bharatiya Janata Party, BJP, Union Earth Sciences Minister
Listen to this article

Web Admin

Web Admin

5 Dariya News

New Delhi , 20 Dec 2022

A total of 18,19,104 grievances were received by all Ministries and Departments of which 15,68,097 PG cases were redressed in 2022, Ministry of Personnel, Public Grievances & Pensions stated on Tuesday.

Of these 11,29,642 cases were disposed of by the Central Ministries and 4,38,455 cases were disposed by the States and UTs, the ministry said in a statement. According to the ministry, the average disposal time of Central Ministries and Departments has improved from 32 days in 2021 to 27 days in 2022. 

As many as 1,71,509 appeals were received of which over 80 per cent were disposed of. Over 57,000 grievances have received the rating of "excellent and very good" from the citizens in the feedback conducted by the BSNL call centre during July-November.

Union Minister of State Personnel, Public Grievances, Dr Jitendra Singh released the Annual Report of CPGRAMS for the year 2022. A 10-step CPGRAMS reforms process was adopted for improving quality of disposal and reducing the time lines. 

It includes universalisation of CPGRAMS 7.0 - Auto-routing of grievances to the last mile, technological enhancements - automatic flagging of urgent grievances leveraging artificial intelligence, machine learning (AI/ML) and language translation among others.

In 2022, ministries or departments have disposed of 1.14 lakh PG cases in August, 1.17 lakh PG cases in September, 1.19 lakh PG cases in October and 1.08 lakh PG cases in November. Officials said that this is the first time since inception of CPGRAMS that PG case redressal has crossed 1 lakh cases/month. 

The disposal in State PG cases on CPGRAMS portal has crossed 50,000 cases/month since September 2022. The total pendency in the Central Ministries is down to an all-time low of 0.72 lakh cases and in states to 1.75 lakh cases.

The Parliamentary Standing Committee of Ministry of Personnel, PG and Pensions in its 121st Report submitted to Parliament in December 2022, has appreciated the 10-step reform measures the department has taken to bring accountability in disposal of public grievances, appeal facility, mandatory action taken report, and feedback call centre.

 

Tags: Dr Jitendra Singh , Dr. Jitendra Singh , Bharatiya Janata Party , BJP , Union Earth Sciences Minister

 

 

related news

 

 

 

Photo Gallery

 

 

Video Gallery

 

 

5 Dariya News RNI Code: PUNMUL/2011/49000
© 2011-2024 | 5 Dariya News | All Rights Reserved
Powered by: CDS PVT LTD