In order to reform government procedures that impact the common man, a landmark decision of the Bhagwant Mann government became a reality with the discontinuation of physical filling of application forms and submission at Sewa Kendras.
Today Governance Reforms Minister Gurmeet Singh Meet Hayer made surprise visit at the Sewa Kendra situated at District Administrative Complex, SAS Nagar, checked working of Sewa Kendra and interacted with citizen to know about the issues.
The Minister asked service Operator (M/s DSSPL) to increase the quality of service delivery and ensure that every citizen is being dealt with utmost priority and provide services without any hassles.
Further, the minister also launched a new concept with name of form less services by starting 6 services in phase 1.Disclosing more about the new initiative Meet Hayer said that in this reform now citizen can avail the services e.g. Income Certificate, Rural area certificate, Addition of name in birth certificate, Income and Asset Certificate, General Caste Certificate & Senior Citizen ID Card without filling the physical form.
To avail these services, citizen has to visit Sewa Kendra with only original Proof of Identify & Proof of Address (already notified by Punjab Government) along with the service specific documents e.g. Self Declaration form.
On the basis of citizen’s documents Sewa Kendra operator shall apply the service by filling the online form and getting the citizen’s signature on the system generated form.Above reform will reduce 4 steps (e.g. Form procurement, Form Filling, Document Photo Copy attachment and Form checking) from 7 steps to 3 to avail the services. In subsequent features more services will be added in form less service gamut.
With the launch of form less services and acceptance of digitally signed certificates on mobile phone, citizen visits to collect the certificates shall be reduced significantly along with time take taken to fill the applications forms or file making.
The minister also interacted with the citizens who obtained certificates on their mobile phones/SMS. Recently an initiative of doing away holograms and physical signature was announced by the Minister Governance Reforms for which notification was issued by governance reforms department.
This has been implemented across the state. The citizens expressed their satisfaction & delight to obtain certificates on mobile phones.Prominent among others who were present at the occasion included Director Governance Reforms Girish Dayalan, Deputy Commissioner SAS Nagar
Amit Talwar, ADC Amaninder Kaur Brar, SDM Mohali Sarbjit Kaur, DeGC Mohali Kuldeep Singh, Vice President Dr. IT Diljit Singh and District Manager Sewa Kendra Amandeep Singh.