The Deputy Commissioner (DC) Ganderbal, Shyambir today directed all the district officers to ensure quality and prompt resolution of grievances registered on JK- Integrated Grievance Redress and Monitoring System.He gave these directions during the meeting of officers to review progress of the public Grievance Redressal System.At the outset, brief discussion was held regarding the Action Taken Report of various grievances and necessary instructions were issued to the departments for ensuring timely and quality disposal of grievances with the satisfaction of the complainant.While reviewing the redressal of public grievances, the DC said that prompt resolution of public grievances is top most priority of district administration and directed all the officers for proper follow up of public grievances for their timely disposal.
To ensure quality disposal of grievances, Shyambir directed the officers that the Action Taken Report shall be first forwarded to the District Grievance Monitoring Team for reviewing the resolution of the grievance so that satisfactory disposal is ensured.While interacting with the officers, the DC said that a robust mechanism has been put in place to ensure that grievances of the general public are redressed within shortest possible time with quality disposal and instructed the officers to ensure prompt redressal of the issues concerning the public.The meeting was attended by Additional Deputy Commissioner, Farooq Ahmad Baba, CPO, Irfan Giri, SDM Kangan, Hakeem Tanveer, ACR, ACD, CEO SDA and Executive Engineers of various wings besides other district officers.