District Administration Udhampur has taken several Information Technology enabled service initiatives, (ITes) which are helping to deliver the public welfare services in an effective, efficient and transparent manner.District Administration has already bagged the National award 2020 in e-governance by Government of India for launch of “Sukoon” app, through which relief under disaster management has been disbursed to the affected families within shortest possible time. Cases are being processed on real time basis without physical movement of file from patwari to tehsil office to DC Office. Speaking about the app, Deputy Commissioner Udhampur Dr. Piyush Singla said, "All reports are submitted online and at each level the officers get alerts for pending relief cases and concerned officers process these cases on priority. Earlier a substantial time was consumed in reporting and physical movement of files."During the Covid-19 lockdown district administration launched an E-Pass service for the patients who needed curfew passes during the lockdown period. The objective of E-Pass system was to ensure hassle free movement of patients for medical care. A total of 728 E- passes were issued during the lockdown period. Udhampur administration had also established a 24x7 control room with help desk number, 01992-272727, 272728 and doctor helpline number, 94192-16042 in the district for any query.
In response of the UT Government's initiative to bring back its people stranded in other States through special Shramik trains and to de-board them at Udhampur Railway station from where they were sent to their homes, District Administration designed a special app called Transit Management Information System (TMIS) which helped to manage the movement of passengers effectively with minimum wait time at the railway station. TMIS helped in the district-wise allotment of buses and collection of samples of passengers at sample collection centres. Over 15000 passengers have been brought back through 21 special Shramik trains so far and sent to their respective home districts.To combat the spread of Coronavirus (COVID-19) pandemic in the district, Udhampur administration has established 56 quarantine centres at different locations across the district and a Quarantine Centre Management System app for management of these centres was also launched. Similarly 600 teams engaged in door to door survey through Swasthya Nidhi app were trained to conduct the survey of the whole district.NIC is playing a pivotal role in managing and providing all technical support for smooth running of the IT Enabled services in the district.