Wednesday, 08 February 2023

 

 

LATEST NEWS Heart-Wrenching Tragedy In Turkey & Syria Now Hits Near 8000 Death Toll Integrative medicine centre of All India Institute of Ayurveda inagurated at Safdarjung hospital 'Now our permanent booking is done,' posts Kiara Advani on Instagram after wedding 25 killed in bus-car collision in Pakistan One killed in fire after cylinder explodes in west Delhi Only BJP has the will, ability to provide good governance : Rajnath Singh Man beaten to death in Gurugram Meenakshi Lekhi decodes budget allocations for Delhi, slams AAP Women's Premier League 2023 player auction list announced From Kaleere To Lehenga: Know The Interesting Facts About Kiara’s Wedding Look Spinner Asif Afridi banned from all cricket for two years : PCB DC Ganderbal Shyambir visits proposed site of Semi Ring Road in district DC Srinagar Mohammad Aijaz Asad releases Education Assistance of Rs 22.25 lakh in favour of wards of 190 registered construction workers DC Jammu Avny Lavasa chairs NCORD meeting Chairperson DDC Reasi receives Nasha Mukt Bharat Yatra at Katra Dr Asgar Hassan Samoon reviews functioning of Skill Development Department JK first to start GPS based attendance of Teachers & seeks feedback from students Shab-e-Meraj arrangements reviewed at Ganderbal Director Agriculture Kashmir Chowdhury Mohammad Iqbal kick-starts Vegetable seedling distribution at SMF Harran Budgam DC Anantnag Dr Basharat Qayoom felicitates Revenue officials for achievement in Digitisation of Land Records Awareness/ Exhibition camp on ‘Encouraging Artisans towards Self Reliance’ held at Ganderbal

 

Suresh Prabhu launches AirSewa 2.0

Chennai Airport awarded for hundred percent grievance redressal

Web Admin

Web Admin

5 Dariya News

New Delhi , 19 Nov 2018

The Union Minister of Civil AviationandCommerce & Industry, Suresh Prabhu, and Minister of State for Civil Aviation, Jayant Sinha launched the upgraded version of AirSewa 2.0 web portal and mobile app in New Delhi today.Speaking on this occasion the Civil Aviation Minister said that a need was felt for development of an upgraded version of AirSewa to provide a superior user experience with enhanced functionalities. Major improvements include features such as secure sign-up and log-in with social media, chatbot for travellers support,improved grievance management including social media grievances, real-time flight status and details flight schedule. The upgrade and improved version of AirSewa operates through an interactive web portal as well as through a mobile app for both android and iOS platforms and will offer passengers a convenient and hassle-free air travel experience. The web portal and application will help to capture air travellers’ feedback for policy interventions.The Minister further added that the focus is now on improving the quality of services so that passengers who are travelling have a safe and comfortable experience. 

The Minister of State for Civil Aviation, Jayant Sinha, said that today five crore passengers are travelling every year and will grow exponentially in the near future. There was an urgent need of upgradation of AirSewa and systemic intervention in improving customer services.Air passengers face issues like flight delays, problem in refunds, long queues, inadequate facilities at airports and complaints of lost baggage. The Ministry of Civil Aviation launched AirSewa web portal and mobile app in November 2016 to address this need. The AirSewa 1.0 was received well, with around 30,000 app downloads and around 75,000 web portal hits since its launch. It has helped significant number of air passengers to get their concerns resolved with 92 % closure rate for grievance solutions. In addition to grievance redressal, AirSewa also provides real-time flight status and flight schedules.Further upgrades of AirSewa are also being planned which would include DigiYatra registration, airport maps, BHIM payment integration and grievance escalation and transfer.Suresh Prabhu and Jayant Sinha also gave away the champion award to Chennai airport which saw hundred percent timely closure of grievances in one year. Secretary Civil Aviation, Dr.GuruprasadMohapatraand other officials of the Ministry of Civil Aviation were present on this occasion.

 

Tags: Suresh Prabhu , Jayant Sinha

 

 

related news

 

 

 

Photo Gallery

 

 

Video Gallery

 

 

5 Dariya News RNI Code: PUNMUL/2011/49000
© 2011-2023 | 5 Dariya News | All Rights Reserved
Powered by: CDS PVT LTD