The Punjab today became first state in the country to launch 24X7 citizen portal besides a toll free phone to seek suggestions and feedback from the common citizen, who has been denied fair treatment by the police. The Punjab Deputy Chief Minister Mr. Sukhbir Singh Badal launching the portal in the presence of DGP Mr. S.S. Saini and top brass of the police said that he has initiated this system to remove the impression that complaints at the lower level in the police were not being attended and some citizens were not satisfied with the progress or investigation of the police in their cases. He said that this system would not replace the police station as first line of complaint would be the Police Station and complainant not getting justice can always approach us through e-mail or 24 hours toll free number. He said that complainant would get reply within 21 days and in urgent case even instantly. Mr. Badal said that ADGP Law and Order and his team would constantly monitor all complaints and sent him daily report. Mr. Badal said that anybody can go on website www.punjabpolice.gov.in and click ‘Citizen Portal’ to register their complaints or on toll free phone 1800-180-2082, which has been started with four lines that would be increased as per pressure on the system. Speaking about the new feed back channel Mr. Badal said that this would be his humble attempt to get unfiltered feedback from the citizens living in the rural areas and he would be able to monitor the functioning of the police and every Thana located in Punjab. Interacting with the media Mr. Badal said that the second decision he has taken was to separate investigation and policing wings. He said that investigation wings would focus on investigation of cases and they would be equipped with latest techniques and they would be provided training in the scientific methods of investigation. Mr. Badal said that the ending of duality of role of police besides strengthening the policing system would bring transparency and effectiveness in the investigation system. Announcing the launch of first ever Rapid Rural Response System with a three digit toll free number, Mr. Badal said that by January Punjab would get 700 motorcycles for Rural Policing and 245 fully equipped motorcycles for Urban Policing and PCR motorbikes would reach within 20 minutes of dialing the complaint on the pattern of 108 Ambulance. He said that a central control room was being setup for Rapid Rural Response System and he would personally monitor its functioning. Expressing concern over accidents due to over speeding, Mr. Badal said that he has ordered to put speed radars at every important road to check overspeeding. He said that orders have been issued that every commercial vehicle would have install reflectors to increase their visibility during nights. Answering the question about present Law and Order situation Mr. Badal charged Congress Party for politicizing every minor issue in the state as they were devoid of any issue. Mr. Badal said that earlier the public gave them a strong rebuff on their repeated rants of 40,000 vendetta cases and they could not produce even four. He said that we have to appreciate the fact that the speed and effectiveness with which police had arrested the accused within six hours of crime and exemplary punishment meted out to the erring police officers. Mr. Badal said that law and order situation in the state was better than any state in the country. He said that during last five years we had made record seizure of RDX and Explosives, made preemptive arrests of hardcore ultras preventing many tragedies, maintained strict vigil on law and order situation, acted with alacrity on every issue. Mr. Badal said that those who were seeking my resignation have been rejected by the public. Mr. Badal said that before asking for my resignation they should seek resignation from Prime Minister under whose tenure India suffered major bomb blasts including attack on Mumbai. Mr. Badal announced that ADGP Law and Order was personally monitor the investigation of ASI murder case, in which SHO has been dismissed and one more has been suspended. He said that the girl Robinjeet Kaur has been appointed as Naib Tehsildar by the Cabinet today. Denying the reported reinstatement of DIG Paramraj Singh Umranangal, Mr. Badal denied that no orders have been yet issued in this regard. Advising Congress leaders to stop the competitive politics to mark their attendance in Congress high command, Mr. Badal said SAD-BJP government has acted promptly in every case and not issued “Clean Chits” like him. Mr. Badal said that he was very satisfied with the recruitment of 20000 constables in Punjab Police during last six years as Punjab Police has got best talent in the most transparent recruitment process in the state. On the issue of fake license to Sukhdev Singh Namdhari, Mr. Badal said that he has ordered recheck of all arms licenses besides lodging a FIR against Namdhari. Expressing full confidence in the functioning of DGP Mr. S.S. Saini, Mr. Badal said that he was fully empowered to take whatever action he deemed against anyone and he was very effectively handling the situation.Earlier Mr. Badal dedicated the toll free number and web portal to the people of Punjab and gave a presentation on the working of new system.