The distinct public grievance redressal programme “Prayas” initiated by District Administration today completed four years of its journey.The scheme has gained immense popularity among locals as it provides an easy channel of communication between local populace and district administration which remains just a call away.District Development Commissioner, Ramesh Kumar credited the spirit of all stakeholders for its huge success. DDC while commemorating its four years in the running said that ‘Prayas’ is an endeavour to directly receive public grievances through telephonic calls from remote locations and their redressal in a time bound manner.He informed that during the span of four years, 2818 complaints have been registered through telephone from different parts of the district and so far 1680 complaints have been ameliorated with immediate redressal. He said with redressal rate of 70%, Prayas has proved instrumental in connecting people directly with district administration.
He said that with Prayas, multi natured problems and demands are sorted as per merit and after accessing the gravity of the matter the same are projected at various forums to Head of Departments, elected representatives and District Development Board.DDC also hailed the team of officers/officials for redressing the issues related to their respective departments on priority. He said people of all walks of life have appreciated the efforts of this maiden programme which has won the 2014 award for innovative redressal mechanism.He said district administration is committed to work in accessible, transparent and accountable way so that public delivery can further be strengthened.The popular phone-in programme of Prayas witnessed a weekly meeting during which DDC, ADC, ACR and all the officers of line and works departments remained present on every Wednesday from 10 to 11 AM. A dedicated phone number 01922-238796 has been installed to register the grievance telephonically.