Electronic & IT are well set to shape new India where all services would be available on door-step in both rural & urban India.Ravi Shankar Prasad, Union Minister for Electronic & IT, Law & Justice said this here to-day while inaugrating Networking workshop on India BPO promotion scheme. He said Mr Modi’s Government is determined to create a knowledge based society to improve effeciency & reach of the services. He said unlike Industrial revolution, India is all set to take lead in the ongoing Digital revolution.He said India’s contribution in the growth of IT industry is well acknowledged all over the world. The sector has substantial share in India’s growth story. During last fiscal IT & IT enabled services earned the highest ever revenue of $143 billion which is around 9.3 % of GDP in India. During the same period the sector also recorded an export of $ 108 billion which is around 45% of services export from India. The sector gave direct employment to 3.7 million people and last year alone 2 lakh additional employment were created.On prospect of BPO industry Mr. Prasad said that India holds 38% share in global BPO industry and stage is set for massive growth of the sector. With increased focus of the government on good governance and impetus of the industry towards better customer services, the need for call centers will increase.
He said, country is gradually moving towards a citizen oriented e-governance model, which will be based on reduced physcial interface with the government office, the needs for effective citizen support would be required. This demand can be met by the call centres. Moreover, running BPO operations in big cities has become expensive due to rising cost of real estate and other essential amenities. To mitigate this cost factor the BPO industry should move to small towns where these overheads are lesser.According to some estimate if the BPO industry moves to smaller towns it will save around 10-25% of the costs.In his remarks, Mr. P.P. Chaudhary said BPO industry must prepare itself to take up additional responsibilities that will arise because of new initiative being taken in tax system, health & e-commerce. He said with total digitalisation of services under process, opportunities for BPO are imense.