The Central Railside Warehouse Company Ltd (CRWC), a subsidiary of Central Warehousing Corporation has planned 10 new warehouses with temperature controlled system at rail heads to facilitate handling and storage bagged commodities. The company has also undertaken up gradation of its existing 19 Railside Warehousing complexes across the country with the cost of Rs.200 crore. Briefing about the activities and plans of the Corporation to the members of Parliamentary Consultative Committee here today, Shri Ram Vilas Paswan, Minister of Consumer Affairs, Food & public Distribution said that working of the corporation is being diversified to make its operations more competitive. He said that as part of its diversification initiatives, CRWC has entered into a Joint Venture agreement with IFFCO Kisan SEZ (IKSEX), Indian Potash Limited for development of integrated Railside warehouse Complex and Freight terminal at Nellore.
It has proposed to set up silos for storage of foodgrains for FCI at Jalalabad and New Jalpaiguri with the Railways. He informed that CRWC is also planning a foray into road transportation and has been awarded a contract for transportation of Manganese Ore for Uranium Corporation of India Ltd. The corporation is in discussions with NTPC for exploring avenues for bulk transportation of Fly Ash through specialized rakes.Briefing about performance of Consumer Helpline being run by Department of Consumer Affairs, Shri Paswan informed to the members that capacity of the call center is being increased to 49 desks from existing 14 and it will be further expanded to 60. Six zonal Helpline centers will also be set up at Ahmedabad, Banalore, Guwahati, Kolkata, Patna and Jaipur.
A cloud based new Customer relations Software has been developed to integrate the entire consumer grievance handling activities at helpline centers. Web chat and Mobile App will be developed in near future for handling consumer complaints. Participating discussions, Members of Parliament suggested a publicity campaign to create awareness about consumer redressal system including the Consumer Helpline. They were of the view that disposal of cases at consumer forums should be expedited by strengthening infrastructure. The meeting was attend by S/Shri Balabhadra Majhi, K Ashok Kumar, Ram Prasad Sarmah and Ramesh Chander Kaushik.